Ease of Use & Onboarding

Getting your team up and running quickly and keeping them there is crucial. Here’s how Jugl compares to Monday.com when it comes to setup, learning curve, and admin controls.

Setup & Implementation

• Jugl: Advertises easy onboarding, letting you set up teams and departments in just a few days with no complex training required. Its Help Center hosts a “Getting Started with Jugl” collection of 13 step-by-step articles, from updating your profile to adding or removing employees.

• A detailed “Step-by-step process after installing Jugl” guide walks through pilot runs, process mapping, and group training sessions, so your first group is productive on day one.

• The “Bring Your Team Onboard” article highlights how unified communication and centralized task management streamline employee setup.

• Monday.com: Leverages its massive template library to slash setup time, with over 200 pre-built boards that cover everything from project planning to customer onboarding. The New Employee Onboarding template organizes all tasks in a clear checklist and centralizes documents for smooth handoffs.

• Their blog offers deep dives into robust onboarding processes, covering pre-hire evaluation through training. Independent reviews praise Monday.com’s intuitive setup: Forbes Advisor calls its ease of use “unmatched,” while Tech.co gives it a 4.5/5 for learnability.

Pro Tip

Kick off with a small pilot team to map processes in one workspace before rolling out company-wide.

User Interface & Learning Curve

• Jugl: Brings chat, calls, tasks, and orders into one screen, minimizing context-switching and letting users learn one interface for everything. The unified design keeps new users engaged, as they toggle between conversations and task boards without window-hopping.

• Monday.com: Offers a richly customizable project management software UI with drag-and-drop boards, dashboards, and widgets. While powerful, this depth can overwhelm new users; some report the mobile app feels “a little clunky” for complex projects. However, its Academy courses and video tutorials help minimize the curve.

Admin Controls & Permissions

• Jugl: Lets you manage employee profiles, roles, and reporting structures directly within the platform, ensuring every team member sees only what’s relevant to them.

• Monday.com: Delivers enterprise-grade, multi-level permissions across boards, columns, dashboards, workspaces, and accounts. Admins can assign custom roles at the account level, define who can view or edit specific elements, and even create unique, department-oriented permission sets on the Enterprise plan.

Security, Compliance & Reliability

Data Encryption & Backup

• Jugl: Encrypts all customer data in transit and at rest. Regular, encrypted backups are taken and verified routinely to ensure data integrity and availability, accessible only to authorized personnel under strict access controls. As both a data controller and processor, JUGL’s Privacy Policy and Data Processing Addendum outline clear responsibilities for handling personal and operational data in compliance with GDPR standards.

• Monday.com: Secures data end-to-end, TLS encryption for data in transit, AES-256 for data at rest, and daily backup routines housed in geographically redundant environments. Their Trust Center provides 24/7 monitoring and a dedicated Assurance Package you can download to verify encryption practices and disaster-recovery procedures.

Compliance & Certifications

• Jugl: Maintains GDPR compliance through its Privacy Policy and processes, acting as both “data controller” for account metadata and “data processor” for user-uploaded materials, while providing customers with standardized Data Processing Agreements. Although Jugl doesn’t publicly advertise third-party audit reports, its Enterprise plan offers bespoke SLA guarantees and in-house compliance support tailored to regulated industries.

• Monday.com: Undergoes an annual SOC 2 Type II audit attesting to its adherence to AICPA Trust Services Criteria (security, availability, confidentiality, and privacy). They’re also ISO 27001 and HIPAA compliant, and fully GDPR-ready since May 2018—details of which are outlined in their FAQs and white papers.

Pro Tip

Even if you’re on a smaller plan, verify that your vendor’s basic compliance documents meet your industry’s standards before you sign up.

Customer Support & Community

Jugl Support

As a communication & work management platform, Jugl’s support is built into the same hub where you work:

• Channels: 24/7 in-app chat, email, and phone support for all Pro and Enterprise customers.

• Response Times: Pro users see replies within 1–2 business hours; Enterprise customers have dedicated CSMs with guaranteed SLAs as low as 30 minutes.

• Knowledge Base & Webinars: An extensive Help Center includes step-by-step guides, video tutorials, and monthly live Q&A sessions, all accessible without leaving the platform.

Monday.com Support

Monday.com’s project management software ecosystem leans on a large community and formal support tiers:

• Help Center & Community: 650+ articles, onboarding videos, and an active user forum where 50K+ members share templates, use cases, and automations.

• Support Plans: Standard (email response in 24 hours), Pro (priority email, chat), and Enterprise (dedicated support manager, custom onboarding workshops).

• Marketplace & Webinars: Access to third-party apps, plus weekly webinars covering advanced workflows, AI features, and best practices.

Training & Onboarding Resources

• Jugl: Onboarding is integrated, new users get an in-app guided tour, interactive checklists for setup, and role-based training videos right where they work.

• Monday.com: Offers a standalone Academy with structured courses, certifications, and “Monday Masters” instructor-led sessions; however, you must exit the platform to access these resources.

Customer Reviews & Ratings

Jugl on G2 & Capterra

• On G2, Jugl earns a perfect 5.0/5 from its sole review, with users praising its intuitive interface and seamless integrations.

• Capterra reviewers commend Jugl’s customizable order management, support ticket tracking, project management, and team collaboration features, noting that real-time data access enhances operational transparency.

• Although Trustpilot data is not yet substantial, Google Play users likewise call Jugl a “time saver” and “productivity booster,” highlighting its stability and design.

See All Reviews: Jugl on G2 →

Monday.com on G2, Capterra & Gartner

• Monday.com holds a strong 4.7/5 on G2 from over 12,000 reviews, with customers loving its ease of use and customizable boards.

• On Capterra, Monday.com scores 4.6/5 across more than 5,000 ratings, valued for its task editing, project scheduling, and responsive support.

• Gartner Peer Insights lists 271 in-depth reviews of Monday.com’s PPM solution, highlighting its robust reporting, enterprise-grade security, and global deployment support.

What Users Love & What They Wish Were Better

• Jugl fans applaud its unified communication & work management platform, especially the embedded chat/video calls and native order workflows, citing up to 40 % faster issue resolution. The only common critique is that a few minor UI tweaks are still underway.

• Monday.com users value its vast template library, low-code automations, and granular permissions. However, some users find the per-seat pricing confusing and must juggle external chat tools for real-time conversations.

Which One Is Right for Your Business?

Choosing between Jugl and Monday.com boils down to your team’s size, workflows, and appetite for integrations.

Here’s a quick breakdown:

Best For

• Solo Founders & Freelancers

  • Jugl: One hub for chat, calls, tasks, and orders—no extra apps needed.
  • Monday.com: Limited free plan (2 seats, 3 boards) makes rapid scaling tricky.

• Small to Mid-Market Teams

  • Jugl: Native order management system plus embedded communication cuts context-switching and boosts resolution speed by 30%.
  • Monday.com: Rich template library and low-code automations, but requires Slack/Teams for real-time chat.

• Enterprise

  • Jugl: SOC-2 compliance, custom SLAs, and unified API reduce integration overhead for globally distributed teams.
  • Monday.com: 245K+ customers, ISO/IEC 27001 & HIPAA certifications, and a mature Marketplace for specialized apps.

Pro Tip

If you find yourself toggling between more than two apps just to complete a task, you’re losing roughly 10 minutes per switch. Consolidate and reclaim that time.

Quick-Choose Guide

Real-World Personas

• E-Comm Manager: You need to field order questions, assign fulfillment tasks, and chat with vendors. Jugl’s unified interface saves you 30% in response time.

• Agency Director: You juggle client briefs, campaign tasks, and status updates. Jugl’s embedded video calls and AI dashboards keep everyone in sync.

• Operations Lead: You enforce compliance checks, track SLAs, and manage global teams. Both platforms work, but Jugl’s single-window approach cuts integration costs, while Monday.com’s Marketplace apps give you more niche tools.

By mapping your specific needs against these criteria, you’ll see whether Jugl or Monday.com aligns better with your workflow, and confidently make the call

Meet Jugl: The Best of Both Worlds

Jugl stands out by uniting chat, calls, tasks, orders, CRM, and business operations under one roof, so you never have to juggle multiple apps to keep your team aligned.

Unlike traditional project management software, Jugl’s built-in audio/video meetings and group chat live alongside Kanban boards and calendars, reducing context-switching by up to 40%.

On the operations side, its native order management system and External Client Share Portal give clients real-time visibility, cutting support queries by half.

• Unified Communication & Collaboration
  Secure 1:1 and group chats, file sharing, and virtual meetings in the same interface where you assign and track tasks.

• End-to-End Order & CRM Management
  From lead capture to order fulfillment, all modules talk to each other, orders update your chats, and pipeline changes trigger task assignments automatically.

• Business Operations & Finance Controls
  Manage employee profiles, roles, approval workflows, and even basic billing operations without flipping between systems.

• Advanced File & Resource Management
  Version-controlled document library with history tracking, so every file you share in chat or attach to a task stays up-to-date and easily retrieved.

• AI-Driven Insights & Dashboards
  Get workload heatmaps, order throughput stats, and chat response times delivered on customizable dashboards, no exporting to spreadsheets required.

By blending real-time communication with comprehensive work, order, and operational tools, Jugl truly offers the best of both worlds, helping teams navigate faster, stay connected, and manage every aspect of their business from a single, secure platform.

Get Started: Book a Demo Today or Sign Up Free

FAQs

• 1.

  Can I switch from Monday.com to Jugl?
  Yes, you can export your boards from Monday.com as CSV files and import them into Jugl’s task module, mapping columns to Jugl fields for a smooth transition. Tugl’s Help Center offers step-by-step import guides, and our support team assists with any hiccups during migration.

• 2.

  Does Jugl support advanced workflow automation?
  Absolutely, Jugl features a no-code automation builder with “if-this-then-that” triggers, conditional checklists, and event-based actions that streamline complex processes like order routing and follow-ups.

• 3.

  What’s the best task management app for small teams?
  For small teams needing both real-time chat and structured task boards, JUGL ranks among the top best task management app options. It consolidates messaging, video calls, and task views in one interface, reducing context-switching by up to 40 %.

• 4.

  How secure is my data in Jugl?
  Jugl encrypts data in transit (TLS) and at rest (AES-256), maintains GDPR-aligned policies as both controller and processor, and offers SOC 2® Type 2 certification on Enterprise plans, backing up content daily in geographically redundant data centers.

• 5.

  Is there a free trial, and what’s included?
  Yes, Jugl provides a 14-day free trial giving full access to chat, audio/video calls, Kanban & calendar views, order management, CRM modules, and all automation features. No credit card is required to get started; simply sign up and explore every module risk-free.