Everything You Need to Manage
Support Tickets Efficiently
Explore a suite of tools designed to streamline support ticket management, track issue resolution, and enhance team collaboration—perfect for businesses of all sizes.
Ticket Creation & Categorization
Jugl centralizes support requests for easy categorization, tracking, and resolution.
Automated Status Updates
Tracks requests with real-time updates, keeping teams and clients informed.
Employee Assignment & Escalation
Assigns tickets to the right team, with easy escalation for swift resolution.
Priority Management
Prioritizes requests, ensuring critical issues get prompt attention and efficient solutions.
Streamline your entire service
ticket lifecycle
Optimize every stage of the service ticket process for efficient support
Ticket Creation and Categorization
Ensuring a seamless customer experience for service issues is crucial, and Jugl makes it effortless.
- Customize service request forms by product or issue type
- Share forms via link or QR code for easy submission
- Receive alerts as requests arrive
- Categorize and manage service tickets efficiently
- Stay organized and responsive to customer needs
Employee Assignment and Escalation
Jugl streamlines team involvement in service ticket management for SMEs.
- Auto-assign tickets based on required support level
- Add team members to tickets anytime
- Full ticket history and attachments for new team members
- Seamless handoffs for faster issue resolution
- Managers can track all escalations and statuses
Priority Management
Jugl gives SMEs full visibility into critical support tickets, ensuring quick resolutions.
- View ticket severity, timeline, and assigned teams
- Prioritize urgent issues for fast attention
- Manage tickets efficiently to maintain productivity
- Resolve critical tickets quickly, ensure satisfaction
Automated Status Updates
Jugl simplifies tracking proof of support by centralizing case materials.
- Upload documents, images, videos to tickets
- Securely store all files in one place for easy reference
- Organize documentation for efficient resolution
- Maintain valuable references for future cases
Customer Feedback and Ratings
Jugl makes it easy for SMEs to gather customer feedback on each service ticket.
- Collect feedback and star ratings
- Address concerns promptly and recognize excellent service
- Capture insights to improve support quality
- Enhance customer satisfaction with direct feedback
Reporting and Analytics
Jugl provides comprehensive reports to help SMEs improve support and drive growth.
- Gain insights into team performance
- Make data-driven decisions to improve support processes
- Empower teams to drive growth
- Use reports to enhance decision-making and foster success
See what our clients say
"Jugl supports thousands of businesses in achieving their goals and pushing the boundaries of what’s possible."
Pandian industries
"Since we started using the Jugl app, we have seen remarkable improvements. This app has allowed us to save a significant amount of time and specifically reduce manpower."
Shankara Pandian
CEO and Founder
N4 Montessori
"We use Jugl for many tasks, as it allows us to keep all communication in one place. It has helped me organize my daily tasks, and it's great because we can manage everything in one platform."
Patrica Cantu
US Based Educational Institution
Alpine Tape Pvt Ltd
"Recently, we made a progressive step by integrating the Jugl app into our daily operations. This innovative tool has proven to be exceedingly beneficial for us."
Raverty
CEO and Founder
Built for Your Business
Jugl adapts to various industries, streamlining operations.
IT Service Providers
Streamline tech support, track issues, and ensure quick resolution with automated ticket routing.
Professional Service Providers
Manage inquiries, track project milestones, and provide timely responses for smooth service delivery.
Retail/Reseller
Handle support queries, manage returns, and provide real-time order updates for efficient service.
Educational Institutions
Track inquiries, manage IT requests, and enhance communication with automated ticket workflows.